3.1 Third-Party AI Services
Complizen Global leverages enterprise-grade, third-party Artificial Intelligence (AI) platforms, machine learning models, and automated analytical technologies to enhance our consulting capabilities, improve service delivery, and streamline internal operations. These AI services are utilized as part of our consulting, analysis, automation, development, and advisory workflows.
3.2 How AI Services Are Used
AI services may be used for purposes including:
- Assisting in cybersecurity analysis and threat modeling
- Supporting GRC framework design and compliance documentation
- Generating and reviewing policy documents, standards, and procedures
- Enhancing website and application development workflows
- Powering chatbot and automation solutions delivered to clients
- Internal research, content generation, and operational support
- Code generation and technical development assistance
3.3 Data Retention by AI Providers
Commercial AI and cloud platforms offer different subscription tiers (e.g., Personal/Individual plans and Enterprise/Professional plans), each with its own data handling and retention practices:
- Personal / Individual Plans: Under personal or individual subscription tiers of commercial AI providers, user inputs and outputs may be retained by the provider for a limited period of time as defined in their respective service policies. Data retention periods vary by provider.
- Enterprise / Professional Plans: Under enterprise or professional subscription tiers, AI providers generally do not retain input or output data beyond the immediate processing session, and such data is typically excluded from model training entirely.
Complizen Global may use either personal or enterprise tiers of these AI services depending on the nature of the engagement and operational requirements. The specific data retention practices applicable to your data will depend on which tier is in use at the time of processing.
Where applicable, third-party data processing remains governed by the respective provider's published security, confidentiality, and data protection documentation.
3.4 Telemetry and AI Training
IMPORTANT: Complizen Global ensures that telemetry and usage data sharing features are disabled (turned OFF) across all AI platforms and tools we use, regardless of the subscription tier. This means:
- We actively opt out of all data-sharing programs, telemetry collection, and model improvement initiatives offered by AI providers.
- Your data, project information, and any client-specific content processed through AI services will NOT be used to train, improve, or fine-tune AI models, to the extent that provider controls allow.
- Where enterprise or professional tiers are used, these tiers typically provide contractual zero-training guarantees by default. Where personal or individual tiers are used, we disable all available telemetry and training data options, though data retention by the provider may still occur in accordance with their policies (see Section 3.3).
- Client data is not voluntarily shared with AI providers beyond what is strictly necessary for the specific task or service being performed.
3.5 Our Commitment
While we take every reasonable measure to safeguard your data when using AI services, the processing of data through third-party AI platforms is subject to those platforms' own security practices, infrastructure, and compliance certifications. We select AI providers that maintain robust security postures and regularly review their data handling practices.